Fyxer AI: An AI Email Assistant That Sorts Your Inbox and Drafts Replies
QiaoLink Rating · Public Report
The QL Score is shown as a range because the current evidence does not allow us to pin it to a single number. The ends of the range are rounded to whole numbers. The rating is set by comparing the midpoint of the range (59.2) against fixed thresholds; the midpoint is calculated from the unrounded raw scores. The midpoint is only used to assign the rating band; it is not a "true, precise score".
Current recommendation
If you are buried in routine email every day: you can use the 14-day trial to see how it works for you. Watch two things: how many drafts you can send as they are, and whether sorting ever hides important email. Right after signing up, turn off the setting that lets Fyxer train its AI on your data, and check that the option to automatically add (and bill) colleagues from your company domain is off.
If you use a company email account: talk to your IT team first. Company-managed mailboxes often need an administrator's approval before Fyxer can connect.
If you use Microsoft 365 (Outlook): turning off training matters most for you. According to the privacy policy, only Gmail and Google Calendar data is excluded from training.
If you already use Superhuman, or already pay for an AI tool such as Claude or ChatGPT: work out what Fyxer would add. Some users who liked Fyxer canceled because the features overlapped.
If you are a lawyer, a medical professional or anyone handling confidential email: hold off on the Pro and Team plans for now.
If you only want a free tool: the Free plan does not include automatic sorting or drafted replies, so you won't get the core features.
Key Rating Drivers
It works inside the inbox you already use, so there's no new email app to learn; drafts stay in your drafts folder, and you decide whether to send them.
User reviews are split: some say sorting is right about 90% of the time and meeting notes rarely need editing, while others say the drafts are poor and it isn't worth the money. There is still no independent review.
It reads and writes your entire mailbox and by default uses some content to train its own models; Fyxer's own pages have said different things about training over time.
Its plans changed in September 2026, and the cheapest plan that drafts replies became noticeably more expensive; two conflicting official answers on whether you are charged after the trial are both still online.
What it is
Fyxer is an AI email assistant that plugs into Gmail or Outlook (Microsoft 365). Once you grant access, it:
Sorts your email: puts new messages into categories such as "To respond," "FYI" and "Marketing," and labels them. You can choose which categories stay in your inbox and which are moved out and archived into folders (messages are not deleted).
Drafts replies: for emails that need an answer, it writes a draft in your tone inside your mailbox. Fyxer promises it will not send anything for you; you decide whether to send. Unused drafts are deleted automatically after 14 days by default.
Takes meeting notes: a bot joins your Google Meet, Teams or Zoom meetings, transcribes them, and produces notes and action items.
It also offers scheduling, a chat assistant, shared team spaces, and integrations with Slack and Teams.
The company behind it, Fyxer AI Limited, was set up in the UK in October 2023. Its website says more than 100,000 people use it; that figure comes from the company.
How well does it work?
There is still no independent review. QiaoLink did not try the product, because a trial requires granting access to a real mailbox. Below is public feedback that we could check against the original. Note that most of it was written before the September 2026 overhaul. There has been some independent feedback since then (a user below who says it now labels too much, and a software company's blind test of meeting transcription, both published in October 2026), but there is still too little systematic testing to judge reliably how the overhaul has affected the quality of its core features.
First, how to read Fyxer's Trustpilot score. Trustpilot reviews come in two kinds: those written after the company invited the customer, and those customers wrote on their own. Among the 120 reviews whose full text we could see (July 2025 to February 2026):
Invited reviews do not count as independent, so QiaoLink relies mainly on the reviews users wrote on their own. The invited reviews pull the overall score up.
What people like:
A user two months in wrote: "In 90% of the cases of those emails that are moved to another folder, they are done perfectly." Now and then an email they should answer ended up in the FYI folder.
One user said meeting minutes and action points are "almost always ready to share without any editing," adding, "I save an entire workday every week."
A user wrote on Hacker News in 2024 that after a few months with a work Gmail account, "I send about 50% of the drafts without editing," and that its spam filtering was much better than Gmail's.
A user on LinkedIn said that sorting, drafting and meeting notes were all handled well: "it did all three just fine."
A user on X said that while most meeting recorders are "gimmicky," Fyxer had become "an essential part of my day."
What people don't like:
One user wrote: "Drafts are poor and don't seem to really improve over time… Makes lots of outright errors that are embarrassingly simple to detect."
A user eight months in wrote: "For the predictive emails you can use Gmail functionality, and the scheduling functionality never works," and said it was "Good for sorting things into folders but not worth the money for that."
A long-time, generally happy user on X said in October 2026 that it had changed and become "aggressive about putting labels on just about each and every email."
The LinkedIn user also wrote: "Fyxer kept generating drafts for emails I was never going to send, clogging up my Drafts folder."
A software company that used Fyxer every day for meeting notes ran a blind test of transcription tools on six of its own meetings, which mix Dutch and English. Fyxer won 9 of 44 snippets, while another tool won 24. This was one company's test on unusual material and may not hold in other settings.
What the developer says (not independently verified): 81% of users save more than an hour a day, and nine in ten are still using it after three months.
QiaoLink's view: sorting and meeting notes work well for many long-term users. Draft quality varies from person to person; the figure of about half the drafts sent without editing comes up both from an independent user and from the developer. It does the basic job, but there is no evidence that it beats comparable tools.
Note: Fyxer runs an affiliate program that pays promoters up to 30% of subscriptions for a year. Many "Fyxer reviews" online carry affiliate links and do not count as independent reviews.
How hard is it to set up?
Personal Gmail or Outlook: sign in with your account, grant access and you're up and running, with no new email app. After that, expect to spend some time adjusting which categories stay in your inbox and how often it drafts. One user said it took a while to get the setup "right."
Company email: Fyxer's own help center says that needing an administrator's approval "is common in company-managed Google Workspace or Microsoft 365 environments." Its rollout guide for teams says, "If your team uses Outlook, get IT approval first"; otherwise every Outlook user is blocked when they try to connect.
Not supported: on-premises or hybrid Exchange, Microsoft 365 hosted by GoDaddy, POP3/IMAP mailboxes and alias-only accounts. If you read your email in Apple Mail, Thunderbird, Spark, Superhuman or similar apps, Fyxer cannot work reliably either.
Pricing: changed in September 2026, so read carefully
Current prices (official pricing page, verified on 2026-11-01; billed per person, so the total rises with the number of people):
How credits work:
Sorting email: 1 credit per 5 emails (Pro's monthly allowance covers about 15,000 emails);
Meeting recording: 1 credit per minute;
Chat: the pricing page says 20 credits per message, while the help center says 10. Both were published on September 29, 2026, the day the new plans launched, and neither has changed since;
Drafting replies: the help center says this uses no credits.
When credits run out:
Free: the metered features pause until next month, with no option to buy more;
Pro: you get a warning at 80% and 100%; sorting pauses first, while meeting recording continues.
New users get unlimited credits for their first 3 months.
Compared with before:
In August 2026, the cheapest plan that drafted replies (the old Starter plan) cost $22.50 per person per month billed annually; the cheapest plan today, Pro, costs $37.
When the new plans launched at the end of September, Pro cost $32 billed annually; within a month it went up to $37.
Existing customers can stay on their old plans for now.
The software company mentioned above wrote on its blog that its bill for nine seats went from $252 to $576 a month, "more than doubled for exactly the same thing," so it built its own replacement.
Where Fyxer's official statements disagree (as of 2026-11-01, with dates):
Whether you are charged when the trial ends:
The help article on whether you'll be charged automatically when your trial ends said in June 2026 that the trial lasted 7 days and then "automatically converts to a paid plan unless you cancel." After an update on October 20, it says the trial lasts 14 days, but still says it converts to a paid plan.
The help article on plans and the free trial (September 29) says: "your account moves to Free automatically. There's no charge and nothing to cancel." The pricing page FAQ says the same.
The terms of service say that if no payment details were taken at the start of the trial, you will not be charged.
Check "Plan and billing" yourself before the trial ends.
How much you save by paying annually: the pricing page says "up to 35%"; one help article says 35% on Team and 25% on Pro; another says "35% discount (25% on legacy plans)." Working from the prices on the pricing page, Pro saves about 24% and Team about 35%.
Whether Pro has a trial: the pricing card says "14-day trial," while the FAQ says "There's no free trial" for Pro. According to the help center, the trial you get on signing up is for the Team plan.
Two ways to end up paying more than you expected:
Colleagues added automatically: if "Automatically add teammates" is on, colleagues who sign up with your company email domain become paid seats straight away. Fyxer's own rollout guide for teams says this "can create unexpected charges."
Refunds have to be requested: under the refund policy (September 30, 2026), you can get a full refund within 7 days of your first charge on a monthly plan, or within 30 days on an annual plan, by emailing Fyxer. One user said their refund went smoothly; another, writing on their own, said "the 30 day refund is extremely difficult to get," describing seven emails and being told they were not the administrator of their own business.
Security and privacy: the key issue
What it can do to your mailbox:
Gmail: Google describes the permission Fyxer requests as "Read, compose, and send emails from your Gmail account," though it cannot permanently delete messages by bypassing the trash.
Outlook: it requests read-and-write access to mail, which Microsoft describes as allowing an app to create, read, update and delete email, but not to send it. Judging from the public code of Fyxer's web app, it does not ask for permission to send Outlook email by default (QiaoLink has not confirmed this by going through the actual sign-in and permission screens).
Fyxer promises not to send email on your behalf, to scan only your inbox and sent items, and not to access shared mailboxes. For Gmail, though, "never sends" is a promise, not a technical limit of the permission.
Where your email content goes:
Processing: to sort, draft and transcribe, Fyxer sends email content, calendar data and meeting recordings to third-party AI providers. Its published sub-processor list (September 2026) names 25 companies. The large language model provider is OpenAI; meeting transcription and recording use AssemblyAI and Recall.ai; some providers are in the United States.
Third-party AI: the privacy policy says these providers do not keep the data after processing and may not use it to train their own models.
Storage: Fyxer's own platform is hosted in the EU (Belgium and the Netherlands).
Whether it is used to train AI:
The current rules:
Gmail and Google Calendar: the privacy policy (updated October 26, 2026) states this data is not used for any AI training.
Other content (including Microsoft 365 mail and meeting records): used by default to train Fyxer's own models. Before training, names and email addresses are replaced with codes, and sensitive information such as health or religion is removed.
How the statements changed:
In June 2026, a help center article said: "Fyxer does not train AI models on customer data - now or in the future."
On October 21, the same article was changed to say Fyxer trains its own models and that "The Allow Fyxer to use my data to train and improve its AI models setting is on by default." It does not mention the exception for Google data, and neither does Fyxer's security guide for teams.
Only the privacy policy of October 26 spells out the Google exception.
Meanwhile, the FAQ on Fyxer's security page still answers "Does Fyxer use my data to train AI models?" with "No."
A Gmail user reading only the help center might think their email is used for training by default; someone reading only the security page might think nothing is used at all. Rely on the privacy policy and the setting in your account.
How to turn it off: go to Dashboard → Settings → Account and uncheck "Allow Fyxer to use my data to train and improve its AI models." Team admins can opt the whole organization out at once.
After you turn it off: content already used for training cannot be removed from models that have been built, but it will not be used again.
Other inconsistencies (facts only; the reasons are unknown):
On Microsoft's app certification page, Fyxer stated in April 2026: "This application does not use Microsoft Graph" (Microsoft's interface for mailbox access). Yet its help documents and app code show that it uses this interface to read and write Outlook email.
Fyxer's trust center lists three providers (Recall, n8n and AssemblyAI) as located in the United Kingdom, while the sub-processor list says the European Economic Area.
Other points:
Your email also contains information about the people who write to you; anyone handling confidential correspondence should keep this in mind.
The help center says staff or contractors may, in limited cases (for example, to check quality or investigate a fault), look at specific content, with case-by-case approval and read-only access.
The website says Fyxer holds SOC 2 Type II, ISO 27001 and other security certifications. These are the company's own claims; QiaoLink has not seen the certificates.
If you want to stop:
You can close your account yourself in the settings. Your content is deleted within 30 days, and backups are overwritten within a further 14 days; your email itself is not deleted.
When you disconnect, the labels and folders Fyxer created are removed.
You can also revoke Fyxer's access directly in your Google or Microsoft account.
The terms of service say you can export your content at any time while your account is active, but we could not find a one-click option to export everything in the help center.
Reliability: Fyxer's status page records one outage on August 13, 2026, when labeling stopped working for Microsoft mailboxes; it was fixed the same day. Older records are not shown.
Is it worth switching from what you use now?
Prices as shown on each product's own website (2026-11-01). Inbox Zero and Superhuman are included for comparison only; their details come from their own websites, and QiaoLink has not tested them.
Why some users left:
Gmail's own features are enough: the eight-month user said Gmail's own features cover drafting; another wrote, "just keep gmail."
Switching to Superhuman: a user on X turned off Fyxer's labels and tried Superhuman's instead, finding them "maybe 95% of the way there, so good enough, less provider dependency."
AI tools they already pay for: the LinkedIn user liked Fyxer but canceled, saving over $300 a year, after realizing "I was already paying for everything it did": Claude, plus the free plan of the meeting-notes tool Fathom. A user on X also canceled after moving their work to another AI tool, writing, "it was good, actually liked it."
QiaoLink's view:
Compared with handling email yourself: if you spend a lot of time sorting email and writing routine replies, it's worth a try. But on time saved there are only the developer's figures and users' own accounts: some say it saves hours a day, others that it didn't help much.
Compared with the built-in features of Gmail and Outlook: if all you want is suggested replies, the built-in features may be enough; what Fyxer adds is automatic sorting and meeting notes.
Compared with Inbox Zero: the core features are the same, and Inbox Zero is cheaper and can be self-hosted; Fyxer adds meeting notes and team features.
Compared with Superhuman: Superhuman requires switching email apps; Fyxer doesn't.
No independent review has shown Fyxer to be better than comparable tools.
Who it suits, and who it does not
Suits
Individuals and small teams who send and receive lots of routine email, are willing to spend $37–$49 a month, and are used to reviewing drafts before sending.
Gmail users: according to the privacy policy, Google mailbox data is not used for training.
People who want meeting notes and email handling in one place.
Less suitable for
People who only want a free tool: the Free plan has no sorting or drafting.
Lawyers, doctors, finance professionals and others handling confidential information: email is passed to several third parties, and the contractual protections on the Pro and Team plans are limited.
Microsoft 365 users who don't plan to turn off training.
People who don't want a third party reading and writing their whole mailbox.
People on company email whose IT team won't approve it.
People already using Superhuman or a paid AI tool who are reasonably happy with it.
Teams that need stable, predictable pricing: prices have changed several times recently, and the billing explanations contradict each other.
Practical advice after signing up
Turn off training in Dashboard → Settings → Account; team admins should opt the whole organization out.
Check whether "Automatically add teammates" is on, so colleagues aren't billed automatically when they sign up.
Before the trial ends, confirm your plan and payment status in "Plan and billing."
For the first few weeks, keep every category in your inbox until you trust the sorting, then decide which to move out.
If you pay and decide it isn't worth it, email for a refund within 7 days (monthly) or 30 days (annual).
If you stop using it, close your account and revoke its access in your Google or Microsoft account.
Why this rating
The benefits are real: it sorts and drafts inside your existing inbox, needs no new app, and promises never to send email on its own; many long-term users find the sorting and meeting notes useful.
But the evidence on quality is not enough: there is no independent review, user reviews are split, and most of them predate the September 2026 version, with little independent feedback since.
The added value is not clear-cut: several users who left said that Gmail's own features, Superhuman or an AI tool they already paid for could do most of the job.
Setup is not as simple as advertised: company mailboxes often need an administrator's approval, and a number of email setups are not supported.
Privacy is the biggest concern: it reads and writes your entire mailbox, passes content to several third parties, uses content from non-Google mailboxes for training by default, and Fyxer's own statements about training have shifted.
Costs are rising and the rules are unclear: the cheapest plan with drafting rose by about 60%, there are two official answers on trial charges, and colleagues can be added as paid seats automatically.
The score sits at the top of this band, less than one point below "Adopt Under Limited Conditions."
What could lead to an upgrade: if independent reviews show its drafting and sorting quality is at least as good as comparable tools, or if email content is no longer used for training by default, there would be grounds for an upgrade.
Where the evidence comes from
Directly verified by QiaoLink (E2):
the official pricing page (2026-11-01) and earlier prices in web archive snapshots (August and September 2026);
the privacy policy (October 26, 2026 version), terms of service and data processing agreement (September 28, 2026 versions), and the sub-processor list (September 9, 2026);
help center articles and the rollout guide for teams, covering billing, credits, trials, refunds, administrator approval, supported setups, permissions, data location, training and account deletion, plus the June 2026 archived versions of the training and trial articles;
the mailbox permission settings in the web app's public code, and Google's and Microsoft's official descriptions of those permissions;
Microsoft's app certification page, and Fyxer's trust center and status page;
the company's record at Companies House in the UK;
the pricing pages of Inbox Zero and Superhuman.
Independent external evidence (E3):
25 Trustpilot reviews written by users on their own (July 2025 to February 2026, from web archive snapshots); reviews invited by the company are used for reference only;
user posts on X and one LinkedIn post;
one user's feedback on Hacker News in 2024;
a software company's blog post from October 2026 (a blind transcription test and the effect of the price change).
Self-reported by the developer (E1):
user numbers, time-saving percentages and retention;
security certifications;
comparison pages and customer stories.
Still missing (E0):
an independent review of drafting and sorting quality, especially for the version launched in September 2026;
an independent comparison with the AI built into Gmail and Outlook, and with Inbox Zero;
security certificates;
whether people are actually charged after the trial, and whether refunds are paid as the policy says;
a longer uptime and incident record;
how exactly data can be exported.
Verification limits: we did not sign up, start a trial or connect any mailbox for this rating. The results described here come from public feedback and the developer's own materials and have not been directly verified by QiaoLink. The finding that Outlook is not asked for send permission by default comes from public code and has not been confirmed through an actual sign-in.
QiaoLink did not sign up, pay or contact the developer in the course of this rating. Evidence is current as of 2026-11-01.